SCHOOL GUIDE 2025-2026
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Home » For parents & students » Rights and Responsibilities

Rights and Responsibilities

Complaints procedure

Misunderstandings and mistakes can occur from time to time at any place of work and our school is no different. We encourage you to speak directly (and respectfully) with the person involved in case you have comments, criticism or complaints, but also when you have positive comments, ideas and suggestions. For example, if you have any complaints about a teacher, first speak to that person directly. If you feel that your complaint is ignored you can contact a member of the leadership team, this should be the Head of the appropriate department. Various types of complaints come to mind with different solutions. The best thing to do is to put these openly on the table and not allow them to fester. In case of a very serious complaint that you feel has not been addressed appropriately,  you can start an official complaint procedure of the Vereniging Bijzondere Scholen [Association of Special Schools] (VBS). The regulations governing the complaint procedure may be obtained at the school.

At the International school Eindhoven, we take great care of the privacy of our students and employees. This is laid down in the privacy statement of our foundation. These regulations have been adopted with the approval of the MR.

We classify data relating to our students as personal data. The purpose of processing this data is to provide optimal learning and guidance for our students, as well as to facilitate the necessary organization to support this goal. Our privacy policy outlines the specific purposes and principles guiding the processing of this data within our school. Most of the personal data is provided by parents, and it is stored in our secure digital administration system, ParnasSys. Access to this system is restricted to those who require the data to fulfill the purposes of the processing. We do not retain personal data longer than necessary for the purposes for which it is collected.

During lessons, we use various digital learning resources that require a limited set of personal data to, for example, identify students when logging in. We have clear agreements with our suppliers regarding the data they receive from us. Suppliers are only allowed to use the student data with our permission, which prevents any misuse of the information.

Parents have the right to view the student data of and about their child (ren).

Parents’ Committee

We offer many opportunities for parents/guardians to help create a healthy school climate. The Parents’ Committee consists of parent/guardian representatives and forms a link between parents/guardians and the school. The Parents’ Committee is active in many school matters, such as the organisation of the annual school fairs.

Class Parent. Each class has a class parent. This parent serves as the link between the teacher and parents of the relevant group and assists at various events during the year at the request of the teacher.

Participation council (MR – medezeggenschapsraad)

The Participation council is a management instrument that can exercise influence on the decisions taken by the School Board. The Participation council consists of eight members, four teachers and four parents/guardians. The tasks and authority of the Participation council are incorporated into a set of regulations. The election of the members of the Participation council occurs, if needed, once every year. Members may be re-elected.

The meetings of the Participation council are open and you can always attend these meetings as an observer.

Joint Works Council (GMR)

In the GMR, school policy matters of the primary schools that fall under the SILFO foundation are discussed, such as board formation, budget and vacation days. Here too, parents and employees are represented, often these are a delegation from the MR of the schools to ensure a good connection.

School insurance

The school has negotiated a WA [legal liability] insurance policy. Culpable actions on the part of supervising teachers are covered by this policy. In addition to the usual school insurance, the school has also signed a school accident insurance policy. All students and teachers registered at the school and all participating parents/guardians are insured under this policy. The insurance policy is in effect during school hours and/or school events and during direct travel between home-school-home and travel from home or school to another location and back, as identified by authorised school staff. The insurance policy provides limited coverage in case of death, permanent full or partial disability and reimbursement of medical costs.

Responsibilities of divorced parents

As a divorced parent, it is your responsibility to inform management in writing which parent has legal custody of your child(ren) and how visitations are arranged. This information is important in order to avoid misunderstandings when, for example, requesting leave of absence. The school reports will be given to, and all contacts are maintained with, the parent with legal custody. It is his/her responsibility to inform the other parent. The ISE has a protocol for parents who are divorced or who are in the process of divorcing.  This protocol describes the access arrangements for the student, who will pick up the student and who to contact in an emergency.